Shared Services 2025

Transforming & Innovating in a Customer Centric World

Shared Services 2025 is taking place in Dublin on Thursday 22nd May, and will bring together key stakeholders, leaders and managers who are involved in transforming the public service through shared services.

This Conference will have a range of expert speakers from Ireland and beyond who are spearheading the transformation of shared services, and will examine the importance of delivering valued customer experiences, as well as explore how technologies such as AI can be an enabler in the future of work.

The Conference is being organised by the National Shared Services Office (NSSO) in partnership with the Department of Education, the Health Service Executive and the Local Government Management Agency.

This Conference is free to attend but registration is required as places are limited.

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The
speakers

Emer Higgins TD

Minister of State for Public Procurement, Digitalisation and eGovernment

Bernie Kelly

CEO
National Shared Services Office

Ruth Kennedy

Commissioner
Revenue

Steve Maynard

Managing Partner, Government and Public Sector
EY Canada

Anne-Marie Sherkle

Assistant Secretary
Chief Information Officer
Department of Education

Barry Lowry

Government CIO
Department of Public Expenditure, NDP Delivery and Reform

Paul Duffy

Director of Digital, Security and Finance Shared Services
Department of Finance, Northern Ireland

Tim Wheelhouse
Deputy Director for HR Digital and Automation
Department for Environment, Food and Rural Affairs, UK

John Murphy

Head of Customer Excellence
NHS Shared Business Services

Richard Smith

Chief Information Officer
National Shared Services Office

Sabahat Khan

Chief Information Officer
Local Government Management Agency

Dearbhail McDonald

Conference MC

 

A high-level panel and
speakers will address:

  • Key trends in Public Service Shared Services from across the globe
  • Transforming the Public Service with Shared Services in Ireland and beyond
  • Unleashing the potential of Shared Services
  • Delivering Valued Customer Experiences
  • AI in Revenue
  • Innovating with Design Thinking
  • Shared Services in the age of AI
  • AI and the Future of Work

 

Who should attend?

 The event will be of interest to senior leaders, managers and decision-makers working across Ireland’s public service.

  • Chief Executives / Directors / Finance Directors
  • HR Directors
  • Chief Information Officers / IT Directors
  • Senior leaders in shared services
  • Senior managers involved in service delivery such as payroll, HR and finance
  • Local government managers
  • Policy makers
  • Senior leaders who are public service clients of shared services
  • Board members of public service bodies
  • Health / education / local government / justice professionals

Full programme coming soon

Networking

The conference is structured in such a way to provide a high level of interaction between speakers and delegates. There will be plentiful opportunities for questions as well as discussion in each of the sessions. In the margins of the event there will also be ample scope for networking, learning and sharing best practice for shared services across the public service.

Registration

Register

Secure your place today

This event is free to attend, registration is required

 

Venue

Printworks Event and Exhibition Centre
Dublin Castle
Dame St
Dublin 2
Ireland

Contact

Tel: +353 (0)1 661 3755
Email: registration@sharedservices.ie