Shared Services 2023 Transforming Public Service in a Digital Era ● Radisson Blu Royal Hotel, Dublin

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Shared Services 2023

Shared Services 2023 is taking place in Dublin on Tuesday 20th June, and will bring together key stakeholders, leaders and managers who are involved in transforming the public service through shared services. 

This Conference will have a range of expert speakers from Ireland and beyond who are spearheading the transformation of shared services and will examine not only the vital role of technology, but also the critical importance that transformational leadership plays in this journey.  It will also explore important questions about the future of work and digitally enabled skilled workers particularly in the context of shared services.

The Conference is being organised by the National Shared Services Office (NSSO) in partnership with the Department of Education, the Health Service Executive and the Local Government Management Agency.

This Conference is free to attend but registration is required as places are limited.

Conference themes
A high level panel and speakers will look at:

  1. Portugal Shared Services: A platform for collaboration
  2. Transformational Leadership
  3. Leading Finance Shared Services
  4. From Service Delivery to Strategic Partner
  5. Workforce and workplace – creating a positive experience
  6. Delivering RPA at scale in the HSE
  7. Technology for shared services transformation

Speakers

Programme

9.00 SHARED SERVICES – TRANSFORMING PUBLIC SERVICE IN A DIGITAL ERA
Welcome Dearbhail McDonald
Conference MC
Delivering Value through Shared Services Hilary Murphy-Fagan, CEO
National Shared Services Office
Portugal Shared Services – a Platform for Collaboration César Pestana, President
eSPap
Shared Services: From Service Delivery to Strategic Partner Libby Mason, Partner
EY

Implementing the Digital Decade in Ireland Barry Lowry, Government CIO
Department of Public Expenditure, NDP Delivery and Reform
1100 Networking break
1130 TRANSFORMATIONAL LEADERSHIP
Shared Service Spotlight - ETB Gender Pay Gap Report Steven Darcy, Project Manager - Reporting and Analytics
Department of Education
Leading Finance Shared Services Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services
National Shared Services Office
Digitising Frontline Policing in Ireland Tim Willoughby, Head of Digital Services and Innovation
An Garda Síochána
Panel discussion: Enabling the next wave of innovation in Shared Services Barry Lowry, Government CIO
Department of Public Expenditure, NDP Delivery and Reform

Libby Mason, Partner
EY

Tim Willoughby, Head of Digital Services and Innovation
An Garda Síochána

Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services
National Shared Services Office
Shared Service Spotlight – Robotics Process Automation Kevin Kelly, General Manager (Digital Workflows & Automation)
Health Service Executive
1315 Networking Lunch
1415 THE FUTURE OF WORK
Shared Service Spotlight – MyPay Dermot O’Loughlin, Director
MyPay
The Future of Work - A Global Perspective Barbara Ubaldi, Head of Digital Government and Data Unit
OECD
Panel discussion: How does Shared Services prepare for the workforce of the future? Barbara Ubaldi, Head of Digital Government and Data Unit
OECD

Yseult Freeney, Professor of Organisational Psychology
DCU Business School

Helen Gallagher, Group Chief People Officer
Org

Micheál Lenihan, Head of ETB Payroll Operations
Department of Education
Ministerial address Paschal Donohoe TD, Minister for Public Expenditure, NDP Delivery and Reform
1600 Closing remarks Hilary Murphy-Fagan, CEO
National Shared Services Office

Who will attend?

The event will be of interest to senior managers and decision-makers working across Ireland’s public service. Delegates will include:

  • Chief Executives / Directors
  • Finance Directors
  • HR Directors
  • Chief Information Officers / IT Directors
  • Senior leaders in shared services
  • Senior managers involved in service delivery such as payroll, HR and finance
  • Local government managers
  • Policy makers
  • Academics
  • Senior leaders who are public service clients of shared services
  • Board members of public service bodies
  • Health / education / local government / justice professionals

Networking

The conference is structured in such a way to provide a high level of interaction between speakers and delegates. There will be plentiful opportunities for questions as well as discussion in each of the sessions. In the margins of the event there will also be ample scope for networking, learning and sharing best practice for shared services across the public service.


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Venue

The conference is taking place in the
Radisson Blu Royal Hotel, Golden Lane, Dublin.

Venue information