Shared Services 2025
Transforming & Innovating in a Customer Centric World
Shared Services 2025 is taking place in Dublin on Thursday 22nd May, and will bring together key stakeholders, leaders and managers who are involved in transforming the public service through shared services.
This Conference will have a range of expert speakers from Ireland and beyond who are spearheading the transformation of shared services, and will examine the importance of delivering valued customer experiences, as well as explore how technologies such as AI can be an enabler in the future of work.
The Conference is being organised by the National Shared Services Office (NSSO) in partnership with the Department of Education, the Health Service Executive and the Local Government Management Agency.
This Conference is free to attend but registration is required as places are limited.
days
hours
minutes
The
speakers
Emer Higgins TD
Minister of State for Public Procurement, Digitalisation and eGovernment
Bernie Kelly
CEO
National Shared Services Office
Ruth Kennedy
Commissioner
Revenue
Steven Maynard
Managing Partner, Government and Public Sector
EY Canada
Dr Marianne Roux
Leadership Strategist
Barry Lowry
Government CIO
Department of Public Expenditure, NDP Delivery and Reform
Anne-Marie Sherkle
Assistant Secretary
Chief Information Officer
Department of Education
Tim Wheelhouse
Deputy Director for HR Digital and Automation
Department for Environment, Food and Rural Affairs, UK
Paul Duffy
Director of Digital, Security and Finance Shared Services
Department of Finance, Northern Ireland
Colette Neenan
Acting Head of Finance Shared Service
National Shared Services Office
John Murphy
Head of Customer Excellence
NHS Shared Business Services
Richard Smith
Chief Information Officer
National Shared Services Office
Sabahat Khan
Chief Information Officer
Local Government Management Agency
A high-level panel and
speakers will address:
- Key trends in Public Service Shared Services from across the globe
- Transforming the Public Service with Shared Services in Ireland and beyond
- Unleashing the potential of Shared Services
- Delivering Valued Customer Experiences
- AI in Revenue
- Innovating with Design Thinking
- Shared Services in the age of AI
- AI and the Future of Work
Who should attend?
The event will be of interest to senior leaders, managers and decision-makers working across Ireland’s public service.
- Chief Executives / Directors / Finance Directors
- HR Directors
- Chief Information Officers / IT Directors
- Senior leaders in shared services
- Senior managers involved in service delivery such as payroll, HR and finance
- Local government managers
- Policy makers
- Senior leaders who are public service clients of shared services
- Board members of public service bodies
- Health / education / local government / justice professionals
Programme
08:30
REGISTRATION AND NETWORKING
09:30
OPENING ADDRESSES
- Opening address
Bernie Kelly, CEO, National Shared Services Office - Ministerial address
Emer Higgins, TD
Minister of State for Public Procurement, Digitalisation and eGovernment - Tales from the Globe – An International View of Shared Services Trends in the Public Service
Steven Maynard, Managing Partner, Government and Public Sector, EY Canada
TRANSFORMING WITH SHARED SERVICES
- Transforming Shared Services – A UK Perspective
Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
Panel Discussion
- Steven Maynard, Managing Partner, Government and Public Sector, EY Canada
- Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
- Colette Neenan, Acting Head of Finance Shared Services, National Shared Services Office
- Leonard Clinton, Interim ACFO Finance Shared Services, Health Service Executive
NETWORKING BREAK
11:35
DELIVERING VALUED CUSTOMER EXPERIENCES
- Delivering Valued Customer Experiences
John Murphy, Head of Customer Excellence, NHS Shared Business Services - Data Strategy With Design Thinking
Anne-Marie Sherkle, Assistant Secretary, Chief Information Officer, Department of Education - Delivering Modern Customer Focused Shared Services across the Public Service in Northern Ireland
Paul Duffy, Director of Digital, Security and Finance Shared Services, Department of Finance, Northern Ireland - Improving the Experience of Government for People through Life Events
Barry Lowry, Government CIO, Department of Public Expenditure, NDP Delivery and Reform
Panel discussion
- John Murphy, Head of Customer Excellence, NHS Shared Business Services
- Anne-Marie Sherkle, Assistant Secretary, Chief Information Officer, Department of Education
- Paul Duffy, Director of Digital, Security and Finance Shared Services, Department of Finance, Northern Ireland
- Barry Lowry, Government CIO, Department of Public Expenditure, NDP Delivery and Reform
NETWORKING LUNCH
14:00
THE FUTURE OF WORK AND AI IN SHARED SERVICES
- AI in Revenue
Ruth Kennedy, Commissioner, Revenue - Enhancing Agility and Efficiency with AI
Sabahat Khan, Chief Information Officer, Local Government Management Agency - A Human Centric Approach to the Future of Work
Marianne Roux, Leadership Strategist
Panel discussion
- Sabahat Khan, Chief Information Officer, Local Government Management Agency
- Marianne Roux, Leadership Strategist
- Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
- Richard Smith, Chief Information Officer, National Shared Services Office
15:40
- Closing remarks
Bernie Kelly, CEO, National Shared Services Office
CONFERENCE CLOSE
Networking
The conference is structured in such a way to provide a high level of interaction between speakers and delegates. There will be plentiful opportunities for questions as well as discussion in each of the sessions. In the margins of the event there will also be ample scope for networking, learning and sharing best practice for shared services across the public service.
Venue
Printworks Event and Exhibition Centre
Dublin Castle
Dame St
Dublin 2
Ireland
Contact
Tel: +353 (0)1 661 3755
Email: registration@sharedservices.ie
