Presentation Downloads
08:30
REGISTRATION AND NETWORKING
09:30
OPENING ADDRESSES
- Opening address
Bernie Kelly, CEO, National Shared Services Office - Ministerial address
Emer Higgins, TD
Minister of State for Public Procurement, Digitalisation and eGovernment - Tales from the Globe – An International View of Shared Services Trends in the Public Service
Steven Maynard, Managing Partner, Government and Public Sector, EY Canada
TRANSFORMING WITH SHARED SERVICES
- Transforming Shared Services – A UK Perspective
Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
Panel Discussion
- Steven Maynard, Managing Partner, Government and Public Sector, EY Canada
- Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
- Colette Neenan, Acting Head of Finance Shared Services, National Shared Services Office
- Leonard Clinton, Interim ACFO Finance Shared Services, Health Service Executive
NETWORKING BREAK
11:35
DELIVERING VALUED CUSTOMER EXPERIENCES
- Delivering Valued Customer Experiences
John Murphy, Head of Customer Excellence, NHS Shared Business Services
- Data Strategy With Design Thinking
Anne-Marie Sherkle, Assistant Secretary, Chief Information Officer, Department of Education and Youth
- Improving the Experience of Government for People through Life Events
Barry Lowry, Government CIO, Department of Public Expenditure, NDP Delivery and Reform
Panel discussion
- John Murphy, Head of Customer Excellence, NHS Shared Business Services
- Anne-Marie Sherkle, Assistant Secretary, Chief Information Officer, Department of Education and Youth
- Paul Duffy, Director of Digital, Security and Finance Shared Services, Department of Finance, Northern Ireland
- Barry Lowry, Government CIO, Department of Public Expenditure, NDP Delivery and Reform
NETWORKING LUNCH
14:00
THE FUTURE OF WORK AND AI IN SHARED SERVICES
- AI in Revenue
Ruth Kennedy, Commissioner, Revenue
Presentation unavailable - Enhancing Agility and Efficiency with AI
Sabahat Khan, Chief Information Officer, Local Government Management Agency
- A Human Centric Approach to the Future of Work
Marianne Roux, Leadership Strategist
Panel discussion
- Sabahat Khan, Chief Information Officer, Local Government Management Agency
- Marianne Roux, Leadership Strategist
- Tim Wheelhouse, Deputy Director for HR Digital and Automation, Department for Environment, Food and Rural Affairs, UK
- Richard Smith, Chief Information Officer, National Shared Services Office
15:40
- Closing remarks
Bernie Kelly, CEO, National Shared Services Office
